The owner Tammy Bliss is great! I can't say a negative thing about her or my experience with her. I hesitated writing anything regarding her crew because the main person she deals with was very professional, but one of the members of his team who came to rip out the floor ate all my root beer barrels I had sitting out in a candy jar and was throwing the wrappers on the floor and I heard him reaching into my M&M's as well. Then this same person was carelessly putting the boxes of flooring in the living room near the wall and he did not much care if he hit the wall as he did it. My floor near my french door was rotten so we paused work and the next time the crew came they did not have him along, but the son of the floor company made a couple sarcastic comments......telling another member of the team "watch her walls" in a sarcastic fashion. I had told them about it when it happened. I have some scratches on the floor and Tammy said she would be willing to have someone come out to replace them. I asked her to put it in the contract. Lastly, I still have a piece of floor molding that needs attached. Except for the few scratches the floor looks great and they did a great job. They cleaned everything up beautifully (did not leave any trash). I guess that's why I gave a 5 because overall Tammy and her go to flooring person were very professional and I'm sure they probably told the one particular guy about the items I was not thrilled about after they left.
I obtained Tammy Bliss's name from family that had contracted with her. They were happy with the work and we are also. When contacted, she set up an appointment promptly and arrived on time. She measured our space and helped us choose several samples that were in line with our price range and color choices. We made a choice and an installation date was set. Unfortunately that date was during the time of Hurricane Florence. She kept us apprised of the changes for new shipping and installing dates caused by the storm. On the new date our carpet was installed beautifully and the crew cleaned up with great care! We would not hesitate to use Floor Coverings International again with Tammy as our coordinator.
It was great to have the option brought to you in your home
Every step of the way, they were responsive from from phone inquiries to scheduling a consult in the new home. They were also very helpful and informative in helping me decide both the color and the exact carpet to use. The installer was on time, and the install went off perfectly in a tightly scheduled narrow window between close and moving for a stair runner. It has been in now for almost two months and there are no issues, it is holding up well to the traffic and looks exactly as planned. The builder has even complimented it.
Tammy and the team were very fast to response to our needs and were there every step of the way to ensure we had the best experience possible.
Tammy Bliss was very professional, patient and friendly. She is very knowledgeable about the products and the process of purchase through final installation. She came to our home for the free consultation and was able to quickly able to get an understanding of what we wanted. She brought samples in and explained the differences which allowed us to make the best selection of both carpet and padding that was high quality yet fit into our budget. She took all of the measurements and quickly provided invoices that gave us requested options on different areas of our home which was very helpful in the final decision process. The installation team were very friendly and professional. JV is very experienced as well as a pleasure to work with. He provided input and options that were very useful. Overall he made the installation process smooth and seamless, going above and beyond to ensure it was done correctly. They worked hard to complete the job in one day. After the job was completed Tammy came to do a final inspection to be sure we were completely satisfied. Tammy and her team are a pleasure to work with. She is my first choice for any future flooring projects we may have. The entire experience was smooth and easy thanks to the friendly professionalism of Tammy and her team. They were very respectful of our home making it very comfortable having them there. We are very happy with the new carpet. I highly recommend Tammy Bliss to provide quality products and work at very competitive pricing. It was a pleasure to do business with her. Tammy was available throughout the entire process which provided total peace of mind. Gratitude for a job well done!
Installers came within a half hour of their expected arrival ( franchise owner called to explain the delay). Installers were polite, professional did not interrupt our Spectrum phone or WiFi service while here and moved furniture back in place. They understood our wish to switch two pieces of furniture in an office and did as we requested. Finished product looks excellent and was a necessary replacement for carpet that was 15 years old and very dirty.
Mark & Karen Rodin
very friendly efficient service
Detailed information about the flooring. Timely and professional installation.
Our new floor looks great! It is easy to keep clean and looks wonderful. The installation was done efficiently.